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WHAT IS AN OMBUDSMAN

WHAT IS AN OMBUDSMAN?

Finding the best Ombudsman is always a difficult challenge. The Ombudsman Directory Online makes the selection process easier. Ombudsman profiles contain the knowledge, skill and expertise of each experienced Ombudsman. An Ombudsman can provide assistance to help your situation.

Dispute and complaint issues are a major part of everyday life. Find a Ombudsman who practices in your geographical area and within specific area of law for your situation. A local Ombudsman is typically your best source of information. We suggest that you make contact with several Ombudsmen to find assistance that you are comfortable with.

The word ‘ombudsman’ dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘citizen's defender’ or ‘representative of the people’. In Swedish the word ‘ombudsman’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ‘ombudsperson’ in lieu of ombudsman.

An Ombudsperson is a designated neutral person who provides confidential and informal assistance in resolving concerns and disagreements. An ombudsperson investigates complaints, reports findings, and mediates fair settlements, especially between an individual or group of individuals; and an institution or organization. As an independent, impartial, and confidential party, the Ombudsperson serves as an alternative means of dispute resolution by which issues may be raised, considered, given appropriate referral, and/or resolved.